Tenant FAQs

Answers to your common questions

• Q: How do I apply for a rental home?

  A: You can apply directly through our website. Just visit the listing for the property you’re interested in and click the “Apply Now” button. Make sure to review the rental criteria before applying.

  Application Requirements:

  • Valid photo ID
  • Proof of income (last 2–3 pay stubs or equivalent)
  • Completed application and application fee
  • Each adult (18+) must submit a separate application.

  The application fee is $75 and it’s non-refundable.

• Q: What are the qualification criteria?

  A: We screen for:

  • Income (typically 3x the rent)
  • Credit history
  • Background check (criminal, rental, and eviction history)
  • Rental references

  We evaluate the full application and consider compensating factors.

• Q: How much is the security deposit?

  A: The deposit amount depends on the home and your application. It typically equals one month’s rent, but may be higher depending on credit or rental history.

• Q: When is rent due, and how do I pay?

  A: Rent is due on the 1st of each month. Late fees apply after the 3rd unless otherwise stated in your lease.

  You can pay rent:

  • Online via your Tenant Portal
  • Through ACH, debit, or credit card
  • By mail or in-person at our office

• Q: What if I have a maintenance request?

  A: Submit all non-emergency maintenance requests through your Tenant Portal. For emergencies (e.g., water leaks, no heat/AC, major plumbing), call our 24/7 emergency line at the number provided in your lease documents.

  We strive to respond quickly and keep you updated throughout the process.

• Q: Can I get a pet?

  A: Each property has different pet policies. Some homes allow pets with a pet deposit and/or monthly pet rent, while others do not allow them at all.

  Before bringing a pet into the home, make sure you:

  • Request permission
  • Get approval in writing
  • Sign a pet addendum

  
  Unauthorized pets may result in lease violations.

• Q: What happens if I want to move out early?

  A: Your lease is a binding contract. If you need to move out before the lease ends, you may be responsible for:

  • Early termination fees
  • Rent until the unit is re-rented
  • Any marketing costs, if applicable

  
  We recommend contacting our office to discuss your options.

• Q: My roommate wants to move out, but I want to stay. What should I do?

  A: This is a common situation and there are 2 ways to address it.

  • You can replace your current roommate. The new roommate will need to fill out an application and pay the application fee of $75. The new roommate has to qualify and the owner has to approve their application.
  • You can stay on the lease by yourself. An amendment will be made to release the previous roommate from the lease.

  
  In both cases, the security deposit is handled between the tenants. We will not release any deposits until the lease term ends.

• Q: How do I renew my lease?

  A: We’ll reach out 45–60 days before your lease ends to discuss renewal options. If you’d like to stay, let us know early so we can send a renewal agreement.

• Q: Can I make changes to the home (paint, fixtures, etc.)?

  A: Please do not make any alterations without written approval. Unauthorized changes may require restoration at your expense when you move out.

• Q: My lease is about to expire and I want to move out. What should I do?

  A: You’re required to give a 30-day written notice. Once notice is received, a set of move out instructions will be sent out.

• Q: When will I get my security deposit back?

  A: We will return your security deposit (minus any applicable deductions) within 30 days after your move-out date, as long as:

  • The lease terms were met
  • The property is returned in good condition
  • A forwarding address was provided

  
  You’ll receive an itemized list of any deductions.

• Q: Can I use my security deposit as payment for my last month’s rent?

  A: Security deposits are not to be used as payment for the last month. Security deposits are held for any damage caused by tenants or their guests. The owner has 30 days from the last day of your lease to close out your account and release funds and itemization.

• Q: What’s the best way to contact your office?

  A: For general inquiries, you can:

  • Call us at (713) 972-1222
  • Email Info@PropertyManagementHouston.com
  • Message us through your Tenant Portal
  • Our team is available Monday through Friday during business hours.

• Q: Do I need renters' insurance?

  A: Yes, renters insurance is required for all of our tenants. You must provide proof of an active renters' insurance policy prior to move-in, and it must be maintained throughout your lease term. Renters insurance protects your personal belongings in the event of theft, fire, or water damage — and it's typically very affordable, often less than $20/month. If you need help finding a policy, websites like Lemonade.com or your current auto insurance provider are good places to start.

• Q: How do I set up utilities for my new home?

  A: Once your lease is signed, you'll want to set up utilities before your move-in date. Here are the most common providers in the Houston area:

  • Electricity: Houston has a deregulated energy market — compare plans at PowerToChoose.org (the official Texas PUC resource)
  • Gas: CenterPoint Energy — centerpointenergy.com or (800) 752-8036
  • Water: Varies by city. For Houston city limits: (713) 371-1400. For other areas, check with your local municipality.
  • Internet: Major providers in Houston include Xfinity, AT&T, and Spectrum. Check your address on each provider's site for availability.

  
  

  Your lease documents will specify which utilities are your responsibility versus the owner's

• Q: What should I expect during the move-out inspection?

  When you move out, we conduct a walk-through inspection and compare the property's condition to the Move-In Inventory and Condition Form that was completed at the start of your lease. Normal wear and tear is expected and will not be charged against your deposit. However, damages beyond normal wear and tear — such as holes in walls, broken fixtures, stained carpet, or unauthorized alterations — may result in deductions. To maximize your deposit return, we recommend reviewing your original move-in form before you leave and addressing any discrepancies. Move-out instructions will be sent to you once your 30-day notice is received.