Information you need.
The fastest and best method for submitting a Maintenance Request is through our Online Tenant Portal.
Our Tenant Portal will also allow you to track the status of any Maintenance Request.
Please refer to your lease before submitting a maintenance request since a lot of general
maintenance is the tenant’s responsibility.
Paragraph 18 defines the responsibilities of both the tenant and the landlord when it relates to repairs.
In addition, most leases contain a repair deductible of $75 or $100 so if a repairman is sent to make a repair,
you will be charged this amount if it is a repair that falls under the responsibility of the tenant.
If this is a life threatening emergency call 911 immediately.
- Fire: Call the Fire Department immediately.
A/C Repair: By Texas Property Code Law, A/C repair is not considered an emergency. We do
understand this can be extremely uncomfortable and we will schedule the repair on the day you call or
the following day
Heater Repair: If outside temperature are below 40 degrees.
Water Leak that is Flooding/Gushing/Overflowing: Turn off water valve to pipe or exterior water main
until contractor arrives.
Structure Failure of the building: Example roof collapse, wall collapse, etc.
Broken Doorknob, Lock or Window: Only if it prevents Resident from properly securing unit. If temporary
measures can be taken until business hours, resident should wait until regular business hours before
- No Electricity: Only if there is no electricity and
- The Resident has called the electric company and found that they were not at fault.
After Resident has checked all the breakers by flipping them ALL hard to the OFF position
and then back on and reset all GFI circuits in the house. Partial outages do not represent an
emergency! If a wall switch or outlet begins to smoke or smell, remove all plugs and turn
off switch. If necessary, call the fire department.
If this is an emergency maintenance situation please do what you can to mitigate the situation (i.e. shut off water valve etc.),
ensure your safety and the safety of your family, then call our office and submit a repair request via your
These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately
hazardous, damaging or detrimental, please submit a repair request.
Non-Emergency, Routine Maintenance:
Below are just some of the non-emergency or routine maintenance items:
- No Hot Water
- Broken Appliances
- Small water leaks that do not gush water all over the floor
Clogged Toilet or Drain: Per your lease, this is the Tenant's responsibility. Tenant will be responsible and
will pay for repairs on broken water and sewer pipes cracked by cold weather, stopped-up plumbing
when stoppage is caused by introduction of foreign objects not intended for sewage disposal.
LOCKOUTS ARE NOT AN EMERGENCY! If you lock yourself out of your home please call a locksmith.